Cute handmade pieces for figurine collectors
Last updated 7 September 2026.
Every item at Coconits is either made or customised to order by hand, or is a pre-owned piece sold as described in its listing. Because of this, small differences between pieces — in bead placement, shading, or finish — are normal and are part of what makes each one unique, not a fault.
As handmade, customised, and pre-owned items, our pieces cannot be returned simply because you've changed your mind. Our return policy applies only where your order is lost in transit, or arrives damaged in transit. If either happens, contact us at coconits@outlook.com with your order number and, for a damaged item, a photo of the item and its packaging, and we will put it right with a replacement, repair, or refund.
You're welcome to ask us to cancel an order before it has been posted. Once an order has shipped, it cannot be cancelled. Everything is made to order in advance of despatch, so by the time a parcel is on its way, the work is already done.
This policy sits alongside your other rights under UK consumer law — for example, where an item is faulty or not as described — and does not attempt to remove them. This page is a plain statement of our own policy, not legal advice.
Questions about an order? Email coconits@outlook.com and we'll help.